FAQ       (Frequently Asked Questions) 1. What is the difference between UltraCom and U.S. Cellular? UltraCom is an exclusive authorized agent for U.S. Cellular, which means we sell U.S. Cellular products and services, but are not owned by them. Instead we are privately owned, giving you the personal customer service that you deserve. 2. Can I pay my U.S. Cellular bill at your store location? Yes, you can pay with cash, credit or with check at any of our 7 locations. 3. What is UltraCom and U.S. Cellular doing to protect my account? Why do I have to show a photo ID? We have strict guidelines, mandated by the FCC to protect your account and your identity. When accessing any account, we require the last four digits of the social security number and the cell phone number. We also require a valid photo id so we know that only the account holder and its authorized users are accessing the account. 4. Can I charge items (phones or accessories) to my U.S. Cellular bill? No, because we are privately owned. We have no access to a customer's bill. 5. How can I pay my U.S. Cellular bill? You can pay your bill in the store, with check by mail, over the phone to customer service, or online. 6. Do you offer different pricing for business accounts? Yes. We offer price plans designed especially for big or small businesses, as well as discount pricing on phones. 7. How do I setup my voicemail? First, dial your voicemail using your message menu, or press and hold the 1 key to use speed dial. When it prompts you for the password, enter 9999. The system will then ask you to choose your own password. Next, it will give you instructions on entering your name and personal greeting. Just follow the prompts, and wait until it tells you have successfully set up your voicemail. The next time you call your voicemail, it will ask you f or the password you chose and take you to the message menu. 8. How do I file an insurance claim? The account holder calls the Signal Insurance company at 1-800-480-0167. There, the customer service representatives will ask what happened to the phone, including date and time. They will also ask for the $50.00 deductible to be paid with credit card or check. Once the claim is filed, you should receive a new phone within 3 business days, at which time you can call customer service or come into the store to have it activated. If you need a loaner phone to get you through the few days while waiting for your new phone, stop in to any one of our locations and we will be glad to help you. 9. What are the guidelines for charging my battery? The best way to charge your phone is using the wall charger that was provided with your phone. You can charge the battery whenever the battery meter on your phone says it’s getting low, or whenever it’s convenient for you. Use car chargers sparingly, and never keep your phone plugged into the cigarette lighter for more than 2 hours. 10. How can I check my minute usage? If you are looking for your current usage to keep track, you can dial #225 from your cell phone. This is an automated system which will tell you how many minutes and text messages you have used. It will ask you for the last four digits of the account holder’s social security number to give you access to the account. If it is a business account, it will ask for the billing address zip code. If you are looking for past usage, you can stop into any of our stores or give us a call. If we are unavailable you can dial 611 from your cell phone for customer service. 11. What is the warranty on my phone? Your phone comes with a one year manufacturer’s warranty when purchased new. This covers any manufacturer defect that may occur within one year of the date it was activated. Any physical damage to the phone, such as a broken screen or liquid damage voids this warranty. 12. What if I need help using my phone? You can come into any one of our stores where our representatives will be happy to help you with whatever you need. If you’re not able to come to a store, you can call 611 from your cell phone or 1-888-944-9400 from a land line for customer service. If you are experiencing trouble with your smartphone or wireless modem card, any of our stores can help you. If you can’t make it to a store, then call 1-888-996-5499 for our Data Technical Services team. Please try to call from a different phone if possible.